Olivia Nguyen

Fractional Product Design Lead

MISSION+

Providing fractional product design leadership across client engagements.

Clients: Draper Startup House - Singapore, Semble - Australia, Capelo Change - Australia, BOM BOM - Singapore

Product Manager

Verity Nature (a.k.a Blue Carbon S2C), Singapore

As Product Manager at Verity Nature, I conceptualized and built software roadmap to translate physical nature-based conservation and restoration data into verifiable digital frameworks. My role involved leading specialized research and design workshops to facilitate innovation in MRV technology, ensuring that high-fidelity design mockups and interactive prototypes were technically aligned with complex environmental data requirements.

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• Working closely with Lead Developer, CTO, CEO, Co-founders to build strategy, roadmap & planning for multiple products which catered to various regions.
• Jointly managing product design and development teams to ensure product roadmap and development are in alignment with business objectives.
• Planning product development schedules and timelines to maintain a timely and efficient release pipeline.
• Conceptualizing products from ideation to low-fi UI design to mid/hi-fi UI design together with designers, lead developer & CTO.
• Supporting design team with UXUI design, marketing collateral design, corporate material design as needed.
• Leading a fun and healthy team culture by hosting engaging virtual team-bonding events.

Head of Digital Product Research & Design

Mission+, Singapore

As Head of Digital Product Research & Design at Mission+, I led product strategy, research, and design execution across multiple client engagements.

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• Established and implemented comprehensive Research & Design roadmaps for both internal development initiatives and client engagement projects.
• Aligned the roadmap with organizational objectives, client needs, and emerging market trends to ensure innovative and impactful outcomes.
• Initiated usability testing, user interviews, and hypothesis validation processes to uncover actionable insights and enhance user satisfaction.
• Developed and refined product prototypes to validate ideas quickly and efficiently, fostering an iterative design approach.
• Bridged the gap between users, customers, business owners, stakeholders, and technical teams by facilitating a unified understanding of goals, challenges, and solutions.
• Led the conceptualization of new product ideas through rapid design prototyping methods, enabling swift iteration and alignment with user expectations.
• Utilised statistical research, data analysis, and productivity metrics to provide clear, evidence-based insights that drive informed decision-making.

Lead UX/UI Design

Mercedes-Benz Mobility AG, Germany / Mercedes-Benz Financial Services, Singapore

As Lead UX/UI Designer at Mercedes-Benz Mobility, I co-led research and design efforts across the aftersales customer journey for markets including AAP, Australia, New Zealand, and Europe. I directed end to end product design, from user research and hypothesis validation to prototyping, testing, and production, ensuring solutions were both user-centered and business-focused.

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• Co-led research and design initiatives for the Mercedes-Benz Financial Services aftersales customer journey, focusing on AAP, AU, NZ, and European markets.
• Strategized, planned, and executed user interviews and studies to gather actionable insights and validate product hypotheses.
• Analyzed UX research data to develop customer-driven product design roadmaps, ensuring alignment with business goals and user needs.
• Managed the end-to-end design roadmap for the markets I was in charged of, overseeing the product lifecycle from concept creation to design, usability testing, development readiness, and production stages.
• Collaborated effectively with stakeholders, including designers, product owners, developers, and chief product owners, to ensure seamless execution of projects.
• Established and advocated design philosophies and best practices within cross-functional teams, fostering a culture of design excellence.
• Delivered high-quality design mockups and interactive prototypes for a range of products, ensuring alignment with user requirements and brand standards.
• Organized and facilitated research and design workshops to drive collaboration and innovation within internal teams.